Frequently Asked Questions

What is DreamPlay?
DreamPlay is an all-new interactive entertainment concept that is the one place in the world where your favorite DreamWorks Animation characters come together and allow you to PLAY, CREATE and LEARN.

Where is DreamPlay located?
This state-of-the-art play center is located at the Shops at the Boulevard of City of Dreams Manila.

What is the concept behind DreamPlay?
DreamPlay represents an exciting blend of integrated live and digital play spaces, featuring DreamWorks Animation’s popular characters and creative storytelling combined with innovative educational play, appealing to children and adults alike.

Where can I buy tickets?
Tickets are available onsite and online via cityofdreamsmanila.com/dreamplay

Can I bring food or drink into the park?
Outside food and beverage are not permitted to enter the facility. Baby food and milk are exempted from this policy. No alcohol may be brought into DreamPlay.

Can adults enter DreamPlay without any children?
Adults with no children will not be allowed to enter DreamPlay.

What’s the age range for children and adults?
Children: 80cm (height) – 17 years
old Adults: 18 years old and above

Where can I find lost & found?
You can find the lost & found at the Guest Services counter beside DreamShop.

What services are available for disabled persons and others with special needs?
Wheel chairs are available for free and some attractions are accessible by wheel chairs. Strollers are available for hire at the Guest Services counter which is beside DreamShop.

Where can I redeem the ticket for my online purchase?
Online and onsite.

Is my ticket purchased from SM transferrable?
Tickets are transferrable. RFID Wristband given at the entrance are non-transferrable.

Can I purchase advance tickets?
Advance tickets can be purchased through whyqueue.com.

Are group discounts available?
Group discounts are available, please contact DreamPlay sales: (02) 808 0909.

Will there be educational tours?
School group field trips are welcome.

How do I find out daily show times?
DreamPlay operating hours is 10am – 9pm on WEEKDAYS (Monday to Thursday) and 9am - 10pm on WEEKENDS (Friday to Sunday, and during Holidays).

Can my children visit the facility on their own?
Children ten (10) years and older may be left alone inside the Facility. However, a parent or legal guardian (18 years old & above) must be present at the time of drop-off to check on these children and pick them up, as well as to sign a requisite form.

Can parents play with children?
Parents are required to purchase an entry ticket to have access to all attractions.

Is smoking allowed at DreamPlay?
DreamPlay is a smoke free environment.

Are pets allowed?
Service animals and pets are not permitted inside the facility.

Is there a Dress Code?
Dress Code: Long sleeves, socks and appropriate shoes suitable for physical activities (wall climbing, rope courses and slides). Guests wearing clothing with rude, vulgar or offensive language or graphics shall be denied entry into the Facility and those already inside may be asked to leave or change. Skateboards, skate-shoes or skates of any kind are likewise not allowed.

Can Casino members use their points to buy tickets, food & beverage and retail items?
Gaming points can be used to purchase all of the above.

Is there a specific time period for each attraction?
Each attraction has a cycle period. Some are free play.

I won’t be participating in any of the attractions. I will just accompany my child. Do I need to pay an entrance fee as well?
All guests shall pay an entrance fee.

Is the cooking activity part of the admission fee?
Gingy’s Kitchen can be availed by all guests.

Are there any prizes for finished activity?
RFID achievements are automatically updated into each wrist tag. Button pins indicating which award/achievement has been completed will also be available and given to the guests upon completing achievement passport on check-out.

Will there be any medics on standby or are staff certified first aiders?
Medics are on duty at all times and DreamPlay staff are first aid certified.